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What if my item is faulty or has a defect?Updated 24 days ago

If you believe your item is faulty or has a defect, please contact us right away.

We take quality seriously, and we’ll work with you to review the issue and find a fair solution.

To help us assess the problem quickly, please include:

  • Your order number

  • A brief description of the issue

  • Photos or a short video showing the fault

Please note: General wear and tear or damage caused by misuse isn't considered a defect.

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