What if my item is faulty or has a defect?Updated 24 days ago
If you believe your item is faulty or has a defect, please contact us right away.
We take quality seriously, and we’ll work with you to review the issue and find a fair solution.
To help us assess the problem quickly, please include:
Your order number
A brief description of the issue
Photos or a short video showing the fault
Please note: General wear and tear or damage caused by misuse isn't considered a defect.